FAQ
You can always reach us via WhatsApp on +31 (0) 6 27 92 42 62 for quick and
personal service.
You can change or cancel your order within 24 hours of placing it, provided it has not yet been shipped. Please contact us via WhatsApp .
Follow these steps to check the status of your order in your account:
- Log in to your account via the 'My account' link on our homepage.
- Select 'Orders' from the menu.
- Click on your order to see details and status.
Is the status unclear or do you not have an account? Contact us via WhatsApp .
If an item from your order is not available, we will refund the purchase amount to your account within 2-4 working days.
After placing your order you will receive a confirmation email within 24 hours. Also check your spam folder if you haven't received anything.
Enter your discount code at checkout. The discount will be automatically deducted from
the total amount of your purchase. Please note: discount codes are only valid on non-discounted items.
At VIP Roermond and VIP for Kids we offer both physical and digital gift vouchers. Our physical gift vouchers are only available and can be used in our stores.
For online convenience, we also offer digital gift vouchers, which you can order directly via our website. These gift vouchers will be automatically emailed
sent to your chosen recipient. You can choose to give the gift voucher to someone else or have it sent to yourself. Order your digital gift voucher [here] .
We do not offer post-payment or payment in installments. All purchases must be paid immediately via the usual payment methods .
Your payment processing time may vary depending on your bank and the country from which the payment is made. We recommend immediate payments to avoid delays in processing.
Please note: orders for which payment has not been received will not be processed . Make sure your payment is made correctly and on time to enjoy your purchase as quickly as possible.
Yes, all prices on our website include 21% VAT.
You can download the invoice for your order by following the following steps in your account:
- Log in and go to 'My account'.
- Select 'Orders' and click on the PDF icon for the relevant order to download your invoice.
Yes, we use the secure payment platform Mollie, which is trusted by more
than 110,000 companies. For more information about Mollie's security, click here .
If you would like to know more about the payment methods we offer, click here .
Payments
Pay easily and directly via your own trusted banking environment. With iDEAL your payment is processed immediately, which ensures fast processing of your order.
Pay with ease and security with your Mastercard or Visa card. Enjoy the global acceptance and security these payment methods provide.
For our Belgian customers we offer the option to pay safely and quickly with Bancontact, directly from your own bank account.
Customers with a KBC or CBC payment button can pay easily and quickly via their own
trusted banking environment.
Use Belfius Direct Net for a fast and secure payment from your Belfius account.
Shipping
THE NETHERLANDS
€6.50, free above €150,
delivery time between 24 - 36 hours
BELGIUM & GERMANY
€9.90, free above €250,
delivery time between 24 - 48 hours
FRANCE
€12.50, delivery time between 24 - 48 hours
SPAIN & ITALY
€15.00, delivery time between 24 - 48 hours
REST OF EUROPE
€22.50, delivery time between 24 - 48 hours
REST OF THE WORLD
€35.00, delivery time between 48 - 72 hours
Once your order has been shipped, you will receive a track and trace code by email. With this code you can track your package. You can also find the track and trace code in your account on viproermond.com.
First check the location of your package with the track and trace code. Your package may have been delivered to a delivery point. Do you have any questions? Feel free to contact us via WhatsApp
Under the 'Delivery' heading, select the 'Collect' option. We will contact you as soon as your package is ready for collection.
Yes, that's possible! You can specify a different delivery address when placing your order. Please note: we cannot deliver to PO Box addresses.
Returns
To exchange and/or return your order, you must request your return within 48 hours of receipt.
Below you will find a detailed step-by-step plan on how to exchange and/or return
Log in to your customer account and click on "Request a return".
Select the item(s) you want to return, indicate the reason for the return, and follow the steps to complete the return request.
Once your return request has been approved, you will receive a shipping label from us to return the item(s). It is necessary to attach your invoice before returning the package, and make sure the green tag is intact ; if it is broken, the return cannot be accepted.
We expect you to pack the item(s) correctly, preferably in the same box in which it was received. The customer is responsible for return shipping.
Once we have received and approved your return, the item(s) will either be exchanged for another item or size (at no additional cost), or the money will be refunded to your account, with a €4.95 administrative fee deducted from the amount to be refunded.
Privacy Policy
At VIP Roermond and VIP for Kids we respect the privacy of our customers and visitors to our website. This privacy statement describes how we collect, use, share and protect personal information obtained through our website.
VIP Roermond, located at Paredisstraat 13, is responsible for the processing of personal data as described in this privacy statement.
VIP Roermond's Data Protection Officer can be reached via sales@viproermond.com .
We collect personal data that you voluntarily provide to us when placing an order, creating an account or registering for our newsletter. This may include your name, address, email address, telephone number and payment information.
We only process data of persons under the age of 16 with their consent
parents or guardian. We do not actively check the age of our visitors and advise parents to be involved in their children's online activities.
We use the collected data to:
- Process and deliver your orders.
- Manage your account.
- Provide communication about your order or account.
- Improve and personalize our website.
- To inform you about promotions and new products, if you wish.
We do not share your data with third parties for commercial purposes. However, your data
may be shared with service providers that perform services and functions on our behalf, such as payment processors and delivery services. We ensure that all these parties also comply with privacy legislation.
VIP Roermond and VIP for Kids use the following automated systems
decision:
- Shopify, for managing and processing orders
- Mollie, Analytics, for analysis of website usage, external social networks and platforms such as Instagram and Facebook
- Google Analytics, for analyzing website use
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss or other forms of unlawful processing.
You have the right to view, correct or delete your personal data. Also
you can object to the use of your data for marketing purposes. Please contact us at sales@viproermond.com if you want to exercise these rights.
VIP Roermond and VIP for Kids do not store your personal data for longer than is strictly necessary. The
retention periods are as follows:
- Personal details and customer data: 7 years (for tax authorities and correspondence)
- Activities on website: 2 years (for website optimization)
Our website uses cookies to improve functionality and analyze the use of our website. You can find more information about our use of cookies in
our Cookie Policy .
We may update this privacy statement from time to time. We recommend that you review this regularly so that you are aware of any changes.
For further questions, or if you would like to file a complaint, please contact sales@viproermond.com .
Cookie Policy
This cookie policy explains what cookies are and how we use them on the VIP Roermond and VIP for Kids website ( viproermond.com ). By using our website, you agree to our use of cookies in accordance with this policy.
Cookies are small text files that are placed on your computer or mobile device
when you visit a website. They are widely used to make websites work or work more efficiently, and to provide information to site owners.
We use cookies for various reasons, such as:
- Improving the functionality and performance of our website.
- Analyzing how visitors use the site and to collect statistical information about the use of the website.
- Adapting the content of our website to your interests and needs.
- Enabling social media integration and interaction with social networks.
- Strictly necessary cookies: These cookies are essential for navigating the website and using its features. Without these cookies, certain parts of the website cannot function properly.
- Performance cookies: These cookies collect information about how visitors use our website, such as which pages they visit most often and whether they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and
therefore anonymous. - Functional cookies: These cookies enable the website to remember choices you make
(such as your username, language, or the region you are in) and provide enhanced, more personalized features. - Targeting cookies or advertising cookies: These cookies are used for advertisements
that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
You can manage or delete cookies at any time via the settings of your internet browser. You can set your browser to notify you when cookies are being placed, and you can choose to block cookies. Please note that blocking cookies may affect the functionality of the website.
We may change or update this cookie policy from time to time to reflect changes in our practices. We recommend that you check this page regularly for any changes.
If you have any questions about our cookie policy, please contact us at sales@viproermond.com .
Terms and conditions
These general terms and conditions apply to all transactions between VIP Roermond / VIP for Kids and its customers. By using the services or products of VIP Roermond / VIP for Kids, you agree to these conditions.
- VIP Roermond: VIP Roermond, located at Paredisstraat 13, Roermond, Netherlands.
- VIP for Kids: VIP for Kids, located at Neerstraat 21, Roermond, the Netherlands.
- Customer: Any natural person or legal entity who enters into a transaction with VIP Roermond / VIP for Kids.
- Services: All products and/or services offered by VIP Roermond / VIP for
Kids, including but not limited to sales of clothing, shoes and accessories, payment processing, customer service and delivery. - Products: All goods and items offered by VIP Roermond / VIP for
Kids via its website or physical store.
- By placing an order with VIP Roermond / VIP for Kids, the customer agrees to the prices and descriptions of the products as stated on the website.
- Payment for the ordered products must be made according to the payment methods such as
offered on the VIP Roermond / VIP for Kids website. - VIP Roermond / VIP for Kids reserves the right to refuse or cancel orders
cancel if there are errors in the pricing or description of the products.
- VIP Roermond / VIP for Kids strives to deliver orders as soon as possible, but cannot guarantee delivery on specific dates.
- Delivery of products takes place at the address specified by the customer during
the ordering process. - Delays in delivery due to force majeure, transport problems or
other unforeseen circumstances are beyond VIP's responsibility
Roermond / VIP for Kids.
- Customers have the right to return ordered products within 7 days of receipt, provided that the products are in their original condition and the packaging
is unopened. Please note: Sale products with a discount of 60% or more cannot be returned. - VIP Roermond / VIP for Kids reserves the right to refuse returns
if the products have been used or damaged. - Cancellation of orders is possible as long as the order has not yet been shipped. The return conditions apply after the order has been shipped.
- VIP Roermond / VIP for Kids offers a guarantee on its products in accordance with the legal provisions.
- VIP Roermond / VIP for Kids is not liable for any damage or loss caused by the use of its products, unless there is intent or gross negligence.
- All intellectual property rights relating to the website, its content and the
products from VIP Roermond / VIP for Kids remain the property of VIP Roermond / VIP for Kids. - It is not permitted to use its logo, brand name or other intellectual property without permission from VIP Roermond / VIP for Kids.
- Dutch law applies to all agreements between VIP Roermond / VIP for Kids and its customers.
- Disputes between VIP Roermond / VIP for Kids and its customers will be submitted to the competent court in the district where VIP Roermond / VIP for Kids is located.
If you have any questions about these terms and conditions, please contact us at sales@viproermond.com .
